Mozilla Foundation
Donation Platform Modernization
Modernizing Mozilla Foundation’s donation platform to turn more supporters into lasting contributors.
The Mozilla Foundation is a global non-profit organization dedicated to building user-friendly tools that protect privacy and support a healthier internet.
The client partnered with us to modernise their donation platform, making it simpler, more secure, and accessible to supporters worldwide. Their goal was to reduce donor drop-offs, expand payment options for a global audience, and build a reliable system that keeps contributions flowing in consistently.
Our work helped Mozilla strengthen the way they collect and sustain donor support. The modernised platform made it easier for supporters around the world to complete their donation quickly, securely, and without friction.
Business Needs
Steady Donations
Mozilla's programs don't stop, so their funding can't either. They needed a reliable system for a consistent flow of donations to keep running.
Global Payments
Mozilla's supporters come from every corner of the world. The platform needed to accept multiple payment methods including cards, PayPal, Google Pay, Apple Pay, and bank transfers so no one is turned away at checkout.
Easy Monthly Giving
Monthly donors are more valuable than one-time donors. The platform made it simple for people to set up a recurring gift and keep coming back every month.
Donor Trust
Asking someone for their card details online requires trust. So, the client requirement was to make every transaction feel secure as only then people can donate.
Mobile Giving
Most people browse links and donate on their phone. If the donation page didn't work perfectly on mobile, Mozilla was losing donors before they even started.
Fast Load Speed
A page that takes too long to load is a page people leave. Mozilla needed a platform that loads instantly and never keeps a willing donor waiting.
Donor Self-Service
The platform needed to give donors easy access to help, FAQs, and their own account — all in one place.
Abandoned Checkout Recovery
Many donors start the process but don't finish. Mozilla needed a way to follow up with those donors and bring them back to complete their gift.
The Challenge
A fragmented donation journey was costing Mozilla supporters and revenue.
Mozilla Foundation's ability to fund changemakers, run MozFest, and sustain its global advocacy work depends directly on donations.
But the existing donation flow had accumulated technical debt over the years - disjointed steps, limited payment options, and a backend that struggled to handle traffic spikes during major campaigns.
The Result: potential donors were dropping off before completing their contribution, recurring donations were difficult to manage, and the team had little visibility into donation performance in real time.
Mozilla needed a software partner who could solve this at the engineering level and rebuild the entire donation system from scratch.
Multi-step, high drop-off donation flow
Limited payment method support
Manual processes for recurring donations
Poor visibility into conversion data
Backend instability during campaign peaks
Solutions We Delivered
Streamlined Donation Experience
Designed a simple, secure, and responsive platform that makes donating easy across devices. Supported one-time and recurring donations with clear, step-by-step flows.
Unified Storytelling & Impact Platform
Built a streamlined digital experience that helps Mozilla clearly communicate its mission, impact, and ongoing work across internet health, privacy, and open‑source innovation.
Global Payment Support
Integrated multi-currency payments and international donation processing to engage supporters worldwide.
Recurring Giving Enablement
Clear monthly option to provide sustainable, predictable funding for long‑term planning.
Secure Payment Processing & Data Handling
Payments processed via Stripe/PayPal with donor records retained by Mozilla, paired with transparent privacy messaging to build trust.
Multi‑Channel Giving Options
Offline support for checks and wire transfers; high‑value pathways for stock gifts and Donor‑Advised Funds to diversify revenue.
Donor Self‑Service & Care
Dedicated FAQ/contact paths and donor portal to answer questions and simplify repeat giving.
Modular Content Architecture
Designed a flexible content system that allows Mozilla teams to update stories, campaigns, and project pages quickly without technical support.
Trust & Security Enhancements
Security best practices, encrypted payment handling, and strict data‑handling processes were put in place to strengthen trust and encourage recurring contributions.
Technology Stack
Measurable Results / ROIs
Upto 70% faster donation process to complete
3X growth in international conversions and cross-currency donations
Boost trust and conversion through secure payment processing
Increased contribution diversity
Higher completion rate, fewer abandoned checkouts
Reduce support tickets, email volume, and donor confusion
Our Approach
Discovery and Audit
We started by analysing the existing donation platform from top to bottom. This helped us identify exactly where donors were dropping off, which parts of the system were broken, and what needed to be rebuilt first.
Planning and Architecture
Based on our findings, we mapped out the full technical architecture of the new system. Every decision was made with scalability, security, and donor experience in mind before a single line of code was written.
Design and Development
We rebuilt the donation flow step by step, starting with the checkout experience and working through payment integration, recurring giving, and mobile optimisation. Each feature was developed, reviewed, and refined before moving forward.
Testing and Quality Assurance
Before going live, we ran thorough testing across all devices, payment methods, and traffic scenarios. We simulated high-traffic campaign conditions to make sure the system would not slow down or crash under pressure.
Launch and Handover
The new platform was launched with zero disruption to Mozilla's existing donor base. We handed over full documentation and trained the internal team so they could manage campaigns and content updates independently going forward.
Ongoing Support and Monitoring
After the launch, Enlight Lab monitored the platform to make sure everything was running smoothly, fixed any issues that came up, and provided support to the Mozilla team as they settled into the new system.
